When you sign-up, we create a knowledge base of questions that we expect your visitors to ask, and the answers for those questions, based on the information on your website.

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The knowledge base also has a guide for our operators and a set of steps for them to follow depending on the visitors requirements/responses.

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We’ve been handling live chat for 7 years, and have a lot of experience in understanding what visitors ask for. This helps us fine-tune the knowledge base to suit the industry your business is in.