No, we only charge based on how many raised conversations we handle. So you could have 100 conversations in a month, but if only 50 of them were raised, those will be the ones the price is based on. Our standard rate for Live Chat, WhatsApp and Facebook is £249 + vat per channel (we offer a discount if you have multiple channels) and covers up to 50 raised conversations per month with 24/7 coverage.

[IF THEY ASK WHAT A RAISED CONVERSATION IS]

A raised conversation is where the visitor wants something relevant. We don't count conversations where the visitor is looking for a job, trying to sell to you or not interested in any of your products or services.