No, we do all of this for you! Our operators use a knowledge base to answer questions from visitors and get the information you need for them to be a lead.

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We create this knowledge base from the information on your website, as well as combining our 7 years experience of handling live chat to know the sort of things visitors commonly ask for.

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All you need to do is review it and arrange for the chat widget code to be added to your website.

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If you do want to make changes or updates to the knowledge base, we can do this for you, or you can do it yourself via the client portal.