[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT - SEE LIST OF THINGS THEY DO AND DON'T DO BELOW]

[IF THEY DON'T DO WHAT THE VISITOR NEEDS]

Sorry, but we don't offer that. Is there anything else we can help you with?

[IF THEY DO WHAT THE VISITOR NEEDS]

OK, we can help with this. So I can get a member of the team to contact you to discuss your case further, could I take your name, email address, and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Can you also confirm your postcode and your preferred office (Belfast or Derry)?

[VISITOR CONFIRMS LOCATION AND PREFERRED OFFICE]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for chatting with us today! 

Services offered:

Personal Injury Claims

Car Accident Claims

Accidents at Work Claims

Children’s Accident Claims

Construction Site Accident Claims

Cycling Accident Claims

Passenger Accident Claims

Slipping and Tripping Accident Claims

Supermarket Accident Claims

Vehicle Damage Claims

Medical Negligence Claims

Medical Negligence Claims (general)

Head and Brain Injury Claims

Industrial Injury Claims

Health & Safety–Related Claims

Health and Safety Claims

Industrial Accident & Injury Claims

Legal Aid Services

Advise whether a case qualifies for Legal Aid

Handle the Legal Aid application process on the client’s behalf