[VISITOR STARTS CHAT]
Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?
[VISITOR STATES REQUIREMENT - CHECK IT AGAINST THE DO AND DON'T DO LIST AT THE END - MAKE SURE YOU FIND OUT WHAT THEY WANT BEFORE CONTINUING!]
[1. VISITOR WANTS SOMETHING THEY DON'T PROVIDE]
Thanks, I would need to ask one of the team to confirm whether this is something we're able to help with. If I could take your name, email address and telephone number, we'll be in touch asap.
[VISITOR GIVES DETAILS]
Thanks [VISITOR FIRST NAME]. Can I also confirm that you are over 18 years old?
[VISITOR CONFIRMS AGE - UNDER 18 (0-17)]
Sorry, but we can't provide treatment to anyone under the age of 18.
[VISITOR CONFIRMS AGE - 18 AND OVER (18+)]
Thanks [VISITOR FIRST NAME]. We'll be in touch.
[VISITOR SAYS THANKS/CONFIRMS]
You’re welcome. Thanks for visiting!
[2. VISITOR WANTS SOMETHING THEY DO PROVIDE]
OK. I can get a member of the team to contact you to arrange an initial consultation and more details on treatments and pricing. Would you like to continue?
[IF NO]
OK. Feel free to browse around our website, and if you need any further assistance, do let me know.
[IF YES]
Great! Can I start by taking your first name please? [UNLESS ALREADY GIVEN]
[VISITOR CONFIRMS NAME]
Thanks [VISITOR FIRST NAME]. Can I also confirm that you are over 18 years old?
[VISITOR CONFIRMS AGE - UNDER 18 (0-17)]
Sorry, but we can't provide treatment to anyone under the age of 18.
[VISITOR CONFIRMS AGE - 18 AND OVER (18+)]
Thanks. Our initial consultation is via telephone with a medical advisor. Then if you wish to proceed further they would arrange a free consultation and physical examination at our clinic in Knightsbridge, London. Are you happy to proceed?
[VISITOR CONFIRMS]
Thanks. Also, as we’re a private clinic and not offering treatment on the NHS, we charge for treatments. Would this be OK?
[IF NO]
In that case we won't be able to help you on this occasion I'm afraid, as our services are chargeable.
[IF YES - CHECK YOU ALREADY HAVE THEIR FIRST NAME]
Thanks. If I could take your last name, email address and telephone number, someone from the team will be in touch asap.
[VISITOR GIVES DETAILS]
Thanks [VISITOR FIRST NAME]. The team will be in touch to arrange a telephone appointment with one of our staff. Is there a good time for them to call to arrange this?
[VISITOR STATES PREFERRED TIME]
Thanks [VISITOR FIRST NAME]. We'll be in touch.
[VISITOR SAYS THANKS/CONFIRMS]
You’re welcome. Thanks for visiting!
LIST OF ISSUES/TREATMENTS COVERED
Peyronie's disease (PD)
Erectile dysfunction (ED)
Premature ejaculation
Curvature correction
Prostate Cancer Penile Rehabilitation
Chronic pelvic pain syndrome (CPPS)
Sexual Boost
Benign Prostatic Hyperplasia
E-shot
Ultimate Prostate Check
Annual Men’s Health Check
Medical DNA test
Blood tests
Pudendal Neuralgia
Male Incontinence
Penile Pumps
Hard flaccid Syndrome (HF)
LIST OF ISSUES/TREATMENTS NOT COVERED
Balanitis
Bowen's disease
Genital warts
Lichen planus
Lichen sclerosus
Penile cancer
Priapism (painful erections)
Thrush in men
Tight foreskin (phimosis and paraphimosis)
Genitourinary medicine (GUM) clinics
We do not perform any surgeries, like penile implants, penile plication, Nesbitt teqniqu, grafting or penile reconstruction.
We do not perform any cosmetic enhancements such as penile extension or penile fillers.
We do not treat any cancers such a penile cancer, prostate cancer (however, we can do some treatments when for instance for ED when a man has cancer, but only when they have be assessed by a clinician).
We don’t undertake treatment and then the customer passes on their details to the insurance company and then we deal with the insurance company. We are happy to provide our paperwork to the client for them to pursue a claim with an insurance company, but not as a piggy in the middle.
We do not offer circumcision.
Note we are able to treat men after they have had cancer surgery. But here again a clinician would have to assess as this will not be true for everyone.
