Script steps
[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT- CHECK IT IS SOMETHING THEY OFFER]

Thanks for this information. Can you confirm if you are an employee or employer?

[VISITOR CONFIRMS]

OK. So I can get a member of the team to contact you, could I take your name, email address, and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

[EMPLOYER]

Thanks for confirming. Can you tell me your business name and location?

[VISITOR CONFIRMS]

OK. So I can get a member of the team to contact you, could I take your name, email address, and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]



Services offered:

Employees:
  • Unfair Dismissal
  • Workplace Discrimination
  • Employment Settlements
  • Employment Tribunal advice and representation
  • Redundancies
  • Fixed fee consultations
Employers:
  • Employment Law Advice
  • Annual Retainer For Employment Law Support
  • In-house Training
  • Staff Handbooks & Policies
  • Employment Tribunal
  • Settlement Agreements
  • Fixed fee consultations

Other services offered:
  • ID Checks and Verifying
  • ID1 & ID2 Forms