[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT]

[1. IF THEY WANT TO BOOK]

That's great! You can find availability, pricing and booking here - https://levelupescapes.com/book-now

[2. IF THEY WANT TO BOOK OVER THE TELEPHONE]

OK, no problem. You can book by calling us on 01743 630165, or alternatively I can get a member of the team to call you back.

[IF THEY WANT TO BE CALLED BACK]

Thanks. If I could take your name, email address and telephone number, we'll be in touch asap.

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks [VISITOR FIRST NAME]. Could you also tell me which escape room you'd prefer and how many people will be playing?

[VISITOR CONFIRMS ROOM AND NUMBER OF PEOPLE]

Thanks. Finally, what would be your preferred date and time for this?

[VISITOR CONFIRMS DATE & TIME]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap to confirm that for you.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting, and best of luck escaping! 

[3. FOR ANY OTHER ENQUIRY]

OK. If I could take your name, email address and telephone number, the relevant person able to help will be in touch asap.

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!