[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT - MUST BE SOMEONE FROM A SOLICITOR/LAW FIRM]

OK. I can get a member of the team to contact you to discuss your requirements further. Could I take your name, email address, and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Can you also confirm the name of your company?

[VISITOR CONFIRMS COMPANY NAME]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for chatting with us today!