Script steps

NOTES: To be eligible, the visitor must earn less than £31,000 household income OR be on benefits. [FULL LIST OF BENEFITS BELOW]


[IF THE VISITOR HAS ALREADY BEEN IN TOUCH AND YOU TAKE DETAILS, YOU MUST GET THEIR HOME ADDRESS TOO]


[1 VISITOR STATES REQUIREMENT - MOST LIKELY STRUGGLING WITH FUEL BILLS OR WANTS FUNDING TO UPGRADE BOILER OR REPLACE OLD APPLIANCES - CHECK THE LIST OF THINGS THEY DO/DON'T DO AT THE BOTTOM OF THIS ARTICLE]


OK, so I can check if you’re eligible, could you tell me if your gross household income is less than £31,000 per annum or do you receive Government benefits?


[IF NO TO BOTH - EARNING OVER £31,000 AND NOT RECEIVING BENEFITS]


Unfortunately it would appear that you’re not going to be eligible. However, feel free to complete the form here and we'll contact you to confirm - https://applyforleap.org.uk/apply/


[IF EARNING LESS THAN £31,000]


Thanks. You may be eligible! Please complete the application online here - https://applyforleap.org.uk/apply/ - we'll be in touch once we've processed your application.


[IF RECEIVING BENEFITS]


Thanks. Are you receiving one of these benefits? Armed Forces Independence Allowance, Attendance Allowance, Carers Allowance, Child Benefit (Salary Cap Applies), Child Tax Credit, Constant Attendance Allowance, Disability Living Allowance, Income Based Job Seekers Allowance, Income Related Employment & Support Allowance, Income Support, Industrial Injuries Disablement Benefit, Pension Guarantee Credit, Personal Independence Payment, Severe Disablement Allowance, Universal Credit, War Pensions Mobility Supplement, Working Tax Credit?


[IF YES TO ANY OF THE ABOVE BENEFITS]


Thanks. You may be eligible! Please complete the application online here - https://applyforleap.org.uk/apply/ - we'll be in touch once we've processed your application.


[IF NONE OF THE ABOVE BENEFITS]


OK, could you tell me which benefits you are receiving?


[VISITOR CONFIRMS BENEFITS]


Thanks. You may be eligible! Please complete the application online here - https://applyforleap.org.uk/apply/ - we'll be in touch once we've processed your application.


THINGS THEY COVER:

Fuel vouchers in Scotland only

Appliance scheme NOW OPEN

Advice

Advice with fuel bills

IMAX (IncomeMax) referrals- can assist with benefit checks and possibly help with debt

Radiator reflector panels

Low energy lightbulbs

Stand-by Plugs

Draft Excluders

Chimney Balloons

Boiler scheme CLOSED FOR ENGLAND, WALES & SCOTLAND


THINGS THEY DON'T COVER:

Funding for boiler upgrades (England and Wales)

Tune up service (England and Wales)

Funding for replacement windows and doors

Money or financial services
Food Vouchers

Fuel Vouchers in England and Wales (New customers only)

Home repairs (I.e leaks, decorating, general fixes & repairs etc)

Heated throws

We cannot replace:
Gas cookers

Electric cookers

Kettles

Washing Machines

Tumble Dryers

Microwaves