[IF THE VISITOR IS AN EXISTING CLIENT WANTING FIXES/SERVICING, DON'T TAKE DETAILS - REFER TO ARTICLE IN THE 'EXISTING CLIENT FAQs']

[VISITOR STATES REQUIREMENT - CHECK THAT YOU KNOW WHICH ROOM/AREA THEY ARE INTERESTED IN]

OK. So a member of the team can discuss this with you, could you tell me a little more about your project? Do you have a budget and timeframe in mind?

[VISITOR RESPONDS]

[IF BUDGET UNDER £35,000 for kitchen / living space or under £10K for outdoor kitchen]

OK. If I could take your name, email address and telephone number and preferred design centre location,  someone from the team will be in touch asap.

[IF BUDGET OVER £35,000 for kitchen living space or over £10k for outdoor kitchen]

Thanks. I can book you in for a meeting to discuss your project in more detail. Would you like to arrange a time that suits now?

[IF YES, USE BOOKING FORM]

[IF NO]

OK. If I could take your name, email address and telephone number  and preferred design centre location,someone from the team will be in touch asap.

[IF BUDGET UNKNOWN]

Thanks. Just to give you an idea, our kitchens range from £40K to £100K+ depending on size, range, appliances and finishes selected. If I could take your name, email address and telephone number  and preferred design centre location,someone from the team will be in touch asap.

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

[NOW ADD VIA CRM FORM HERE - https://zfrmz.eu/u7tZav82xm65XxJoxwF2 (UNLESS YOU’VE BOOKED A MEETING)]