[IF NOT ALREADY STATED]

Can you confirm if your animal is already registered at our practice?

[YES]

Thanks for confirming. So I can get a member of the team to help you with your enquiry, can I take your name, email address and phone number please?

[VISITOR GIVES DETAILS]

Thanks for providing me your details. Can I also confirm your pet's name?

[VISITOR GIVES PET'S NAME]

Perfect! Thanks, the team will reach out shortly.

[VISITOR THANKS]

You're welcome, thanks for visiting!