[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT]

Preference is not to quote prices, but to inform that someone will call to discuss 

OK. So I can get a member of the team to contact you, could I take your name, email address and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks. Can you let me have your postcode please so that I can make sure you hear from our nearest advisor?

[VISITOR GIVES POSTCODE]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[PAUSE 10 SECONDS]

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