[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT]

OK. So I can get a member of the team to contact you, could I take your name, email address and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks [VISITOR FIRST NAME]. Could you also tell me where you are based?

[VISITOR GIVES LOCATION - CHECK ON MAP HERE BASED ON THE DEPARTMENT THEY NEED - https://www.google.com/maps/d/u/0/viewer?mid=1uEDa7UlP1BIvg8VVGC0cI33KN_Aa7Vo&ll=52.67953313125367%2C-1.1403923500000035&z=10]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

Services offered:

• Wills and Probates
• Family Law
• Child Care and Social Care
• Conveyancing
• Domestic Violence and Abuse
• Criminal Defence and Advocacy
• Lasting Powers or Attorney and Deputyship
• Professional Disciplinary
• Motoring Offences