[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT-CHECK IF IT'S SOMETHING WE CAN HELP WITH]

Can you tell me more about your case? [CONFIRM WHAT THEY ARE BEING INVESTIGATED FOR] (Most of the time it will involve a police investigation but sometimes this can be the Serious Fraud Office, National Crime Agency, HMRC, Local Authority etc)

[VISITOR GIVES INFORMATION ON CASE]

Can you confirm whether you require legal aid?

[YES]

Unfortunately we cannot assist with legal aid cases, sorry.

[NO]

Can you also confirm  what stage your case is at, i.e. are they currently on bail / under investigation or do you have a court date?

[VISITOR CONFIRMS]

OK, yes we can help with this. So I can book you in for a no obligation chat with the team, can I take your name email address and phone number?

[VISITOR GIVES NAME & CONTACT DETAILS- BOOK CALL HERE: https://calendly.com/jericho-law/30-minute-phone-call]

Thanks for giving me all that information, [VISITOR FIRST NAME]. Can you tell me where this happened?

[VISITOR ANSWERS]

Which court or police station are you dealing with?

[VISITOR ANSWERS QUESTIONS]

[DOES NOT WANT A CALL]

Thanks for answering these questions. How would you prefer to be contacted?

[EMAIL/TELEPHONE] 

I will request the team to contact you via [EMAIL/TELEPHONE]. Do you have a preferred time you would like us to contact you?

[VISITOR GIVES TIME]

Thanks for confirming this. We’ll try to contact you then.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for chatting with us!

Services offered:

• Assault
• Conspiracies
• Drugs Offences
• Fare Evasion
• Fraud
• Harassment
• Indecent Images
• Knife and Firearms Offences
• Manslaughter
• Money Laundering
• Murder
• Motor Offences
• Offences under the Dangerous Dogs Act
• Robbery
• Sexual Offences
• Trading Standards Investigations

Services not offered:

• Any enquiries not relating to the list above