[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT-NEVER ASK FOR FURTHER INFORMATION IF NOT NEEDED]

IF IN DOUBT ABOUT WHAT THE VISITOR WANTS, TAKE DETAILS

We can look at that for you. In case we get cut off, could I first start by asking for your name, contact email and phone number please?

[VISITOR GIVES NAME & CONTACT DETAILS]

[IF RELATED TO RETRIEVING DEEDS]

Can I also take your full address?

[VISITOR GIVES FULL ADDRESS]

[IF RELATED TO PROPERTY SALE OR PURCHASE]

Thanks for this information. Can you also confirm if this is related to commercial or residential property and the property price?

[IF DISPUTE RELATED- EXCLUDING PROPERTY OR LAND DISPUTES]

Can you also confirm the value of the dispute please?

[VISITOR CONFIRMS TYPE OF PROPERTY AND PRICE]

Can I please ask where you are located so that I can allocate this to the closest office that provides this service?

[VISITOR GIVES LOCATION]

[NEW CLIENTS ONLY- CHECK IF NOT SURE]

Please can I ask how you found out about JCP Solicitors, what made you enquire with us today?

[VISITOR CONFIRMS]

Thank you. I’ll now pass on your details and have a member of our team will  endeavour to respond within 3 working hours.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

If there are delays in the client chatting can your team push for the contact details again- DO NOT USE THE WORD CHASE, USE FOLLOW UP INSTEAD!

CANNOT GUARANTEE A TIME

Services offered:

Personal:

Residential Conveyancing

Wills, Trusts and Probate

Family Law, Divorce and Children Issues

Employment Law for Employees

Accident and Serious Injury Services

Court of Protection

ID Verification, Swears and Declarations

Business:

Business Disputes

Business Services

Debt Recovery

Business Sales

Claims Against Professionals

Commercial Contracts

Insolvency

Commercial Transactions

Corporate Finance

Employment Law

Intellectual Property

Partnerships

Property:

Conveyancing (Buying and Selling Your Home)

Claims Against Professionals

Commercial Property

Services For Landlords

Property Disputes and Litigation

Services not offered:

TBC