[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT - SEE LIST OF THINGS THEY DO AND DON'T DO BELOW]

[IF THEY DON'T DO WHAT THE VISITOR NEEDS]

Sorry, but we don't offer that. Is there anything else we can help you with?

[IF THEY DO WHAT THE VISITOR NEEDS]

OK, we can help with this. So I can get a member of the team to contact you to discuss your case further, could I take your name, email address, and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for chatting with us today! 

Services offered:

Catastrophic injury claims

Clinical negligence (UK & overseas)

Cosmetic surgery negligence

Foreign jurisdiction & cross‑border claims

Inquests and inquiries

Personal legal advocacy

Professional lectures and training

Funding advice