[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT - CHECK IF THEY'RE AN EXISTING CLIENT]

OK. We can try to help you with this. Are you an existing client?

[IF YES - EXISTING CLIENT]

Thanks. So I can get a member of the team to contact you, could I take your name, email address and telephone number?

[IF NO - NOT AN EXISTING CLIENT]

Thanks, not a problem! So I can get a member of the team to contact you, could I take your name, email address and telephone number? 

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. Could you tell me where you are located?

[VISITOR GIVES LOCATION]

Thanks [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!