[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT]

Thank you for your enquiry. I'll be happy to help you with this. So I can assist you further, can you confirm if this is for a new application or have you applied before?

[VISITOR CONFIRMS]

Can you also confirm the age of the student?

[VISITOR CONFIRMS]

OK, That's great! Thanks for confirming. So I can get a member of the team to contact you, could I take your name, email address, and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thank you for providing your details, would you mind confirming where you are located?

[VISITOR GIVES LOCATION]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thank you for your consideration and for looking at our programme. We wish you the very best.

Phrases to use:

International Summer Programmes for students aged 13 - 18 

World-renowned locations at exclusive university campuses safe and well supervised 

An exciting mix of academic and elective subjects 

Highly qualified teachers with real life experience in their subjects 

Fun-filled and action packed evening programmes and cultural day trips 

10% nationality cap to create a truly unique international environment 

Creative and Cultural enrichment 

Make friends from all over the world 

The Experience of a Lifetime 

Award winning summer school 

Voted Best International Student Education Experience 

Best International Summer School provider in the UK 

Voted Best International Summer School in the UK 

The Best International Summer School in the UK 

UK’s Best International; Summer School

Words to use:

Programme

Counselors (spelling) 

Programme (spelling) 

Classes Students

English as a second Language 

Evening Programmes 

Clans

Clan Chants 

Day Trips/full day trips/Wednesday trips/cultural trips 

Sunday Workshops 

Teachers 

Dining Hall/dinner 

Residential

Campus Theatre (not Drama) 

Business and Entrepreneurship (not B and E) 

Debate (not debating) 

Film (not film studies or filming) 

Sunday Workshops University Admissions Workshop (not UCAS)

Words not to use:

Counsellors (spelling) 

Program ( spelling) 

Courses 

Evening Activities 

Debating 

Film Studies 

Child 

Children 

Drama 

Campers