Operators notes

ISSOS offers award-winning summer schools in Scotland, England and the USA for students aged 13 - 18, from all over the world. The schools are based in St. Andrews (Scotland), Cambridge (England) and Yale (USA). ISSOS was started with one clear mission: To create a safe place for people to learn and grow whilst having an experience of a lifetime.


ISSOS brand voice/tone guidelines:

Brand voice 2025 - https://drive.google.com/file/d/1AqbFJ2C6h63uhWZZxTsVzpuegjon0psB/view?usp=sharing

Brand tone - https://drive.google.com/file/d/1jVsighxnpJqNxKcQDRYYRc9k1xeWVv7P/view?usp=sharing


Parent Portal guide:

https://drive.google.com/file/d/1CwRXSjKmSkKH6gAD86wHws1WfrQD6Rg4/view?usp=sharing


Persona Profiles


Students aged 13-18 Interests: Enjoys adventure, exploring new cultures, and making friends from around the world. Goals: Seeking a memorable and educational summer experience in a safe environment.


Parents Interests: Prioritises safety, education, and well-being for their Son/Daughter. Goals: Wants to provide a transformative and secure summer experience for their child. Aiming to offer their Son/Daughter a well-rounded, international adventure with a focus on quality education.



Our role is to:

  • Understand the visitors requirements.
  • Answer questions about the site.
  • Suggest the visitor apply.
  • Take details and raise as a lead if they're not ready to apply yet.


Tone Guidelines: 

  • Maintain a friendly, professional, and empathetic tone.
  • Address the primary question or concern directly and concisely.
  • Avoid unnecessary specificity unless essential to the answer.


Key Messages 

  • The Experience of a Lifetime
  • Award winning summer school
  • Expert Counselors and Teachers
  • Academic Excellence
  • Innovative Programmes
  • Unique Classes and Workshops
  • Cultural Enrichment and Fun
  • Global Friendship and Diversity
  • World-Renowned Locations Creative
  • Cultural enrichment