Thank you for letting us know. Firstly, we are sorry to hear that and hope that we can try to resolve the issue you are having.  Is your complaint in regards to ISPLS or do you have a complaint about a Surveyor or a survey?

[IF THE COMPLAINT IS ABOUT A SURVEYOR OR A SURVEY]

You will want to file your complaint with the Attorney General's Office. More information on what the process entails and a link to the complaint form can be found at: https://www.in.gov/pla/file-a-complaint/

[IF THE COMPLAINT IS ABOUT ISPLS]

Please can you confirm the details of your complaint?

[VISITOR GIVES INFO] 

Thank you for sharing that with me. So that we can try and resolve this for you, I would like to get one of our team to follow up with you. Please can you provide me with your telephone number and email address alongside your name?

[VISITOR GIVES INFO]

Thanks [VISITOR NAME]. We will be in touch ASAP.