[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT]

[1. IF THEY NEED A QUOTE FOR A HOLIDAY - MAKE SURE YOU GET LOCATION OR ITINERARY]

OK, we can help you with this. As all our holidays are bespoke to your requirements, a member of the team would need to call and discuss your plans. Could I take your name, email address and telephone number?

[VISITOR GIVES CONTACT DETAILS]

Thanks [VISITOR FIRST NAME]. Could you tell me roughly when you're planning to go on this trip?

[VISITOR CONFIRMS DATES]

Thanks for giving me all that information, [VISITOR FIRST NAME]. A member of the team will be in touch asap to discuss your holiday.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

[2. IF THEY ARE ASKING IF WE CAN DO A CERTAIN TRIP/DESTINATION]

Thanks to our Hays Travel buying power and industry partnerships, we can arrange almost any trip you can imagine! A member of the team would need to call and discuss your plans. Could I take your name, email address and telephone number?

[VISITOR GIVES CONTACT DETAILS]

Thanks [VISITOR FIRST NAME]. Could you tell me roughly when you're planning to go on this trip?

[VISITOR CONFIRMS DATES]

Thanks for giving me all that information, [VISITOR FIRST NAME]. A member of the team will be in touch asap to discuss your holiday.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

SERVICES THEY PROVIDE:

Bespoke holidays

Luxury holidays

Flights

Accommodation

Cruises

Train holidays

Family holidays

Skiing holidays

Safari holidays

Multi-destination and international itineraries

Travel insurance

SERVICES THEY DON'T PROVIDE: