Script Steps

[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT]

OK. So I can get a member of the team to contact you, could I take your name, email address and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks [VISITOR FIRST NAME]. Could you tell who the defendant is (the person/company that has caused your issue)? [IF NOT ALREADY KNOWN]

[VISITOR CONFIRMS DEFENDANT]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We'll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting.

[RESPONSE TIMES]

Mon to Friday – 8.45 to 4pm- We will be in touch today

Mon- Thurs after 4pm- We may be in touch this evening or tomorrow morning

Weekends- We'll be in touch on Monday

Services offered:

Cannot help with: