Halliday Reeves Solicitors FAQs - Melu > Script
Script steps
[VISITOR STARTS CHAT]


Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT - CHECK IT’S SOMETHING WE DO]
  • We do not give one off advice, we only assist with making applications
  • We do not take on cases where the enquiry is from someone based overseas
  • We have no capacity to take on asylum, legal aid, or cases where someone is in detention or that involves deportation

Must get a UK phone number when raising a lead


Yes, we can try and help you with this.

[PAUSE 10 SECONDS]


Can you tell me a little more about your enquiry?

[VISITOR GIVES DETAILS]
Thanks [VISITOR FIRST NAME]. What kind of application are you looking to make?

[VISITOR CONFIRMS THE TYPE OF APPLICATION THEY WISH TO MAKE]
Thank you. We can try and help you with this. One of our team will be in touch for a free consultation. Could I take your name, email address and telephone number?
 
[VISITOR GIVES DETAILS- MAKE SURE THERE IS A UK PHONE NUMBER]

Can I also confirm your location? [IF NOT ALREADY STATED]
 
[VISITOR GIVES DETAILS] 

Thanks for giving me all that information, [VISITOR FIRST NAME].One of our lawyers will be in touch shortly. 

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting! 

Services offered:

  • Assist with making applications for personal and business immigration matters

Services not offered:

  • Legal aid enquires
  • Deportation/ detention
  • Asylum
  • Anything which is not related with making an application
  • One off advice
  • Anything where the visitor is overseas

















[OLD SCRIPT STEPS, DO NOT USE!]

[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT - CHECK IT’S SOMETHING WE DO]

[WE ARE NOT ACCEPTING ANY NEW ASYLUM OR LEGAL AID ENQUIRES]
[WE NEED THE EXACT APPLICATION TYPE IN ORDER TO QUOTE FOR IT]
[WE ARE NOT ACCEPTING ANY ENQUIRES FROM OUTSIDE OF THE UK]

We are currently experiencing a very high volume of enquiries and are unable to offer a free consultation at this time. Instead, we are offering an “express service” of either:

1)    a free no obligation fixed fee quotation if you know the application you wish to apply for; or 
2)    a discounted one-off advice appointment for the fixed price of £54 for up to 30 minutes of advice over the telephone. 

If you would like to go ahead with either of these options then I can take some details and one of the team will be in touch shortly.

[IF THEY WOULD LIKE TO GO AHEAD]

Thanks. Can you confirm that you are in the UK?

[IF NOT IN THE UK]

Sorry, but we're unable to help anyone outside of the UK at this time.

[IF IN THE UK]

Thanks. Would you like to go ahead with a free email quote or a fixed price one off advice session with one of our advisers?

[IF A FREE QUOTATION]

Thanks, can you also confirm exactly which type of application you need help with? [UNLESS ALREADY STATED]

[VISITOR CONFIRMS APPLICATION TYPE - IF THEY ARE UNSURE WHETHER THEY QUALIFY OR WHICH APPLICATION, IT SHOULD BE AN ADVICE SESSION]

Thanks. Could I take your name, email address and telephone number? [JUMP TO THANKS AT END OF SCRIPT STEPS]

[IF AN ADVICE SESSION]

Thanks, can you briefly tell me what it is you need some advice on?

[VISITOR CONFIRMS WHAT THEY NEED ADVICE ON]

Thanks. Could I take your name, email address and telephone number?

[VISITOR GIVES DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!