[IF NOT CLEAR, CONFIRM THEY WORK FOR A GOLF CLUB]

Could I take your GCMA membership number?

[VISITOR GIVES GCMA NUMBER - TAKE DETAILS AND RAISE - DON’T BOOK A CALL]

Thanks. If I could take your name, email address and telephone number, someone from the team will be in touch asap.

[IF THEY DON’T HAVE A GCMA NUMBER]

OK. We strongly advise you to contact ACAS: Call the ACAS Helpline on 0300 123 1100 for free support and advice.

[PAUSE 10 SECONDS]

Simply get in touch and they'll provide you with clear and confidential guidance about any kind of dispute or query that you have about relationship issues within the workplace.

[PAUSE 10 SECONDS]

You may want to know about employment rights and rules, best practice or you may need advice about a dispute. Whatever it is, just give ACAS a call, their team is on hand to respond within the hours: Monday-Friday, 8am-8pm and Saturday, 9am-1pm.