[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT]

I am sorry to hear this. Can you confirm when this happened?

[IF UNDER 3 YEARS]

Yes, we can help.

[PAUSE 10 SECONDS]

Please can you tell me a little more about your situation, for example what are your current symptoms?

[VISITOR GIVES MORE DETAILS]

Thanks. Where did this situation occur (city/town & county)? [MAKE SURE THEY'RE BASED IN ENGLAND OR WALES!]

[VISITOR STATES TOWN/CITY/HOSPITAL/GP ETC]

Would you like one of our lawyers to contact you, we offer a free initial consultation?

[VISITOR SAYS THANKS/CONFIRMS]

Thanks. If I could take your name, email address and telephone number, someone from the team will be in touch asap.

[VISITOR GIVES CONTACT DETAILS]

We’ll be in touch soon. Thanks for visiting!

[IF OVER 3 YEARS]

Sorry, we can only assist with medical negligence claims which have happened in the last three years

Services offered:

• Medical negligence