OPERATOR NOTES

GLDN PNT (Golden Point) is an online retailer specialising in Padel clothing and accessories. The name comes from Golden Point - 'sudden death' on a padel court-the scores are tied, and the next point wins it all. But it's also when players feel the most alive. GLDN PNT is a new active style brand powered by padel, inspired by crucial moments in the game, to give players every performance advantage on and off the court.

Born out of the fastest growing sport in the world, GLDN PNT captures the competitive sprit and social connection on being part of the Padel community. Technical fabrics are mixed with a premium, sporty aesthetic because looking good is also a performance advantage - on the Padel court and beyond.

The GLDN PNT website is eCommerce, allowing visitors to buy products online.

They are based in the USA (Miami Beach, Florida) and deliver/ship products within the USA only.

More information about the sport Padel, here - https://en.wikipedia.org/wiki/Padel

Our role is to:

• Advise visitors on products (size, price, colour, etc) and guide them to buy online.
• Advise visitors on shipping rates and the refund/returns policy.
• Ideally not take details, but guide them to use the website.
• If the visitor is requesting support on an existing order, take details and say someone from the team will be in touch.
• If the visitor is asking about availability of out of stock products, take details and say someone from the team will let them know when it's back.