[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT]

OK. So I can get a member of the team to contact you, could I take your name, email address and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS - WE MUST GET THEIR EMAIL ADDRESS]

[IF NO EMAIL ADDRESS IS GIVEN]

Thanks. I would need to take an email address in order to send your enquiry to the team.

[ONLY RAISE AS A LEAD IF THEY GIVE THEIR EMAIL ADDRESS AT LEAST]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

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