Script steps
[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT]

Thanks for explaining your situation. Can you confirm which area of law you are looking for assistance with [IF NOT ALREADY KNOWN]

[VISITOR CONFIRMS]

Thanks for this. So I can get a member of the team to contact you to see how we can help you with this, could I take your name, email address, and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks. Could I please confirm which office is best for you to speak with? We have offices in Downham Market, Ely, Kings Lynn, March and Wisbech.

[VISITOR CONFIRMS OFFICE]

Thanks for giving me all that information, [VISITOR FIRST NAME]. 

We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!


Services offered:

Personal

  • Buying Property
  • Selling Property
  • Personal Injury
  • Divorce
  • Employment Disputes
  • Making a Will
  • Challenging a Will
  • Powers of Attorney

Business
  • Corporate Law
  • Commercial Law
  • Employment Law
  • Commercial Property
  • Property Disputes
  • Agriculture


Services not offered:
  • Legal Aid
  • Criminal Law
  • Intellectual Property Work