[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT]

[1. IF THEY ARE INTERESTED IN STARTING THEIR OWN FRANCHISE]

That is great to hear. Is there anything in particular that you would like to know?

[VISITOR STATES REQUIREMENT/QUESTION]

[ANSWER QUESTIONS BASED ON WHAT HAS BEEN ASKED. USE FRANCHISE FAQs TO HELP YOU ANSWER]

Is there anything else you would like to know?

[VISITOR ANSWERS] If yes then answer questions as normal. If no further questions then suggest speaking to a member of the team.

We do believe it would be a great idea for you to speak to a member of our Franchise Recruitment team so they contact you with more information. Could I take your name, telephone number and email address please?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks [VISITOR FIRST NAME]. Could you tell me your postcode please?

[VISITOR GIVES LOCATION]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch within the next 24 to 48 hours.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

[2. IF THEY ARE INTERESTED IN FINDING A TUTOR FOR THEIR CHILD]

That's great! The best thing to do is enter your postcode here - https://www.firstclasslearning.co.uk/tuition-centres/. The search will then show you your nearest tuition centre(s) based on your location. The first thing you'll need to do is a book a free skills assessment, which you can do from the search results or the individual tuition centre page.