I need some urgent help with X!

OK, are you an existing client?


[IF YES]


Thanks. If I could take your name, email address and telephone number, we'll be in touch asap.


[IF NO]


No problem, I can get a member of the team to contact you to discuss how we can help. If I could take your name, email address and telephone number, we'll be in touch asap.


[CONTINUE VIA SCRIPT STEPS]