[VISITOR STARTS CHAT]

Hi, I’m [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT]

OK. Are you an existing client?

[1 IF NO]

OK, I can book you in for an initial meeting to discuss your requirements. Would you like to arrange this now?

[IF YES, USE CALENDLY LINK SCRIPT KB ARTICLE - https://calendly.com/anjuli-3]

[IF NO]

OK. So I can get a member of the team to contact you, could I take your name, email address and telephone number?

[2 IF YES]

OK. So I can get a member of the team to contact you, could I take your name, email address and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thank you, [VISITOR FIRST NAME]. That’s been booked for you / We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

[IF VISITOR SAYS THEY WILL THINK ABOUT THINGS AND COME BACK LATER]

No problem, could I take an email address so that we can send you an information document about our services?