[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT]

OK. So I can get a member of the team to contact you, could I take your full name, email address, and telephone number?

[NOTE: MAKE SURE WE TAKE THE VISITORS FULL NAME]

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks [VISITOR NAME]. Could you also confirm your postcode too please?

[VISITOR GIVES POSTCODE]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!