If you're not sure what the visitor question is related to, check the glossary article!

[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT - MAKE SURE THEY WANT DENTISTRY FOR CHILDREN - SEE LIST BELOW]

OK. Can you tell me if you're an existing patient?

[IF YES - EXISTING PATIENT]

Thanks. I'll get a member of the team to contact you to discuss this. If I could take your name, email address and telephone number, we'll be in touch asap.

[IF NO - NOT EXISTING PATIENT]

Thanks for confirming. I can get a member of the team to contact you to arrange a free in-office exam. If I could take your name, email address and telephone number, we'll be in touch asap.

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks, [VISITOR FIRST NAME]. Would you prefer to visit our office in Orange or Aliso Viejo?

[VISITOR CONFIRMS THE OFFICE THEY WISH TO VISIT]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

Services they provide:

ONLY FOR CHILDREN AND TEENAGERS!

Preventive care

Teeth for Life

Dental Exams and Cleanings

Digital X-rays

Fluoride

Sealants

Sports Dentistry

Thumb Sucking

Teeth Grinding

Pediatric dentistry

Dental Care For Your Baby

The Importance of Baby Teeth

Baby Bottle Tooth Decay

Gum Disease in Children

Dental Abscess

Pediatric Dental Emergencies

Special Needs Dentistry

Services

White Fillings

Pediatric Dental Crowns

Pulpotomy/Pulpectomy

Space Maintenance

Extractions

Mouthguards

Nitrous Oxide

Services they don't provide:

Dental services for adults

Orthodontics (braces, cosmetic dentistry, etc) - but recommend the visitor try https://www.millerbraces.com instead.