They are not trying to get people to buy the pack anymore - instead they want people to download a free guide. 

[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT]

Yes, absolutely we can help or assist you to do it yourself.

[VISITOR GIVES DETAILS]

OK, we can help you with this with our free guide. If I could take your name, email address and telephone number, someone from the team will send this to you.

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. Can you confirm whether you would like our free guide posted or emailed?

[IF POSTED]

Thanks for confirming, can I take the address and postcode for where you would like the guide sent to?

[VISITOR GIVES ADDRESS]

Thanks for this. The free guide will be sent to you shortly. 

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

[NOW FILL IN FORM HERE -https://www.diyprobateforms.co.uk/the-probate-guide/]