[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT]

Can you confirm if you are a business, organisation, school or part of the government?

[YES]

OK. So I can get a member of the team to contact you, could I take your name, email address, and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Can I confirm your location?

[VISITOR GIVES LOCATION]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

[IF HOMEOWNER/ INIDIVIDUAL]

Thanks for your enquiry! We cannot assist homeowners or individuals, sorry.