Crombie Wilkinson Solicitors > Script
Script steps
[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT - MAKE SURE IT'S SOMETHING THEY OFFER - SEE LIST BELOW]

OK, this may be something we can help you with, I will need to check with the relevant team.

[PAUSE 10 SECONDS]


Clients of Crombie Wilkinson Solicitors benefit from an 8 point Service Pledge, a client care promise that is not just talked about - but publicly shared and actively upheld. So I can get a member of the team to contact you to discuss your requirements in more detail and advise on the next steps, could I take your name, email address and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks [VISITOR FIRST NAME].Could you tell me where you are located?

[VISITOR CONFIRMS LOCATION]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

[IF INTERESTED IN CONVEYANCING]

OK, we can help you with this. We have an instant online conveyancing quote tool that you can put your information in about a sale/purchase and it will provide you with an instant bespoke quote for you, if you would like to use this tool, please visit https://www.crombiewilkinson.co.uk/site/personal/conveyancing-solicitors/onlinequote/

[PAUSE 10 SECONDS]

If you prefer, I can get a member of our residential property team to contact you to discuss and provide you with a quote?

[VISITOR AGREES]

 Ok, I can get a member of the team to contact you to discuss your requirements in more detail and advise on the next steps. Could I take your name, email address and telephone number? Clients of Crombie Wilkinson Solicitors benefit from an 8 point Service Pledge, a client care promise that is not just talked about - but publicly shared and actively upheld and conveyancing clients are offered the option to use our App to help with the transaction, it helps parties involved to carry out the key parts of the transaction in a digital way, taking away the need for printed paperwork, pen writing and posting documents. 

[VISITOR GIVES DETAILS]

Thanks [VISITOR FIRST NAME].Could you tell me where you are located?

[VISITOR CONFIRMS LOCATION]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

THINGS THEY OFFER:
Personal services:
Conveyancing
  • Sales
  • Purchases
  • Mortgage or Remortgage
  • Guide to Buying and Selling a House
  • Stamp Duty Guide
  • Conveyancing for first time buyers
Elderly Client Services

Family Law (does not include family mediation!)
  • Public Law Children Proceedings
  • Resolution Solicitors
  • Pre-nuptial Agreement
  • Postnuptial Agreement
  • Cohabitation Agreements
  • Domestic Violence
Divorce Law
  • Children Arrangements
  • High Net Worth Divorce
  • Public Sector Pension Divorce Solicitors
  • NHS pension and divorce solicitors
  • Divorce Advice for the Armed Forces
  • Divorce Advice for Police & Fire Fighters
  • Fixed Fee Change of Name
  • Property Rights
Employment Tribunal

Power of Attorney
  • Lasting Powers of Attorney for Health and Welfare
  • Lasting Powers of Attorney for Property and Affairs
  • Advance Medical Decisions
  • Court of Protection Deputyships
Probate

Wills
  • Inheritance Tax
  • Contesting A Will
  • Living Wills
  • Leaving a Gift in a Will for Charity
  • Estate Planning
  • Lifetime Planning
Wealth Management
  • Inheritance & Estate Planning
  • Inheritance Tax
Corporate services
Agricultural Law
  • NFU Member Services
  • NFU Contract Checking Service
  • Farm Resilience Plan
  • Protecting Land from new Public Rights of Way
  • Equine
Company and Commercial Law
  • Company Formations, Structure and Governance
  • Contract & Agreement Solicitors
  • Sale or Purchase of a Business
  • Family Business Solicitors
  • Investment & Shareholder Agreements
  • Corporate Group Formations and Reorganisations
  • Share Sales and Purchases
  • Share Option Schemes
  • Confidentiality And Non-Disclosure Agreements
  • Intellectual Property Solicitors
Commercial Property Solicitors
  • Questions when leasing commercial property
  • Signing a commercial lease
  • Commercial Tenants Rights
  • Commercial Property Finance
  • Energy Performance Buildings Directive
  • Commercial Property Development
  • Commercial Property Investment
  • Landowner and farming law
  • Commercial Tenancy Solicitors
  • Buying & Selling Commercial Property
Dispute
  • Effective Debt Collection
  • Debt Recovery
  • Inheritance Act Claim
  • Contract Disputes
  • Commercial Property Disputes
Employment Law
  • Hiring an Employee
  • Transfer of Undertakings TUPE
  • Disciplinary Procedure
  • Equality, Diversity and Discrimination Solicitors
  • Dismissing an Employee
  • Employment Tribunal Pricing
  • Taxation of Termination Payments
  • Compromise Agreements - Indemnities
  • Disability Discrimination
  • Discrimination and Harassment
  • Redundancy
  • Changing Terms of Employment
  • Employment Contracts
  • Garden Leave
  • HR
  • Settlement Agreements
Landlord and Tenant Disputes

Commercial Mediation
  • Workplace Mediation

THINGS THEY DON'T OFFER:
Criminal law
Personal injury
Equity release
Family mediation