Where is the Table Football table?

The table football table can be located in common area at the bottom of Block E and between block A & B.

Where are the Study Areas?

We have a study room located next to the common area of Block E.

Where is the Smoking Area?

Smoking areas can be found in the courtyard areas of all buildings.

What should I do if the fire alarm is sounding?

Calmly follow the fire exit signs that will direct you out of the building.

Is there staff available 24/7?

 We have Collegiate staff on site Mon - Fri between 9am and 5:30pm, and our Security team on site between 5pm and 9am daily, and at all times during weekends. 

Do you offer printing services?

We do not offer printing services, sorry. 

If I receive online shopping packages, will the front desk help with the collection?

Our front desk team will receive parcels, and they can be collected between 12noon and 5pm daily. Outside these hours parcels can be collected from our security team if pre-arranged. 

If I want to contact the onsite team, what is the contact information?

You can contact via email at bagotstreet@collegiate-ac.com or phone 0121 272 3210. Alternatively come and see us at the front desk 

What should I do if I have a complaint?

Should you have a complain please email bagotstreet@collegiate-ac.com  should you not be happy with the outcome the complaints policy is available in the resident handbook on the website 

Can I have parcels delivered before I arrive?

With prior arrangement we can receive a small number of parcels before you arrive. Please contact the site team to arrange this 

What are the accommodation office opening times?

The office opening times are 9am to 5:30pm Monday - Friday.

How to we report a problem out of hours?

If not urgent you can email bagotstreet@collegiate-ac.com, if urgent speak to one of our security team.

How do I collect mail/parcels?

You can collect parcels between 12noon and 5pm daily. Register your email with our Parcelforce system to receive notifications when a parcel arrives.

How can we use a vacuum cleaner?

Each flat has a shared vacuum cleaner all residents can use.

How can  we play pool?

Speak to our reception team to be given pool equipment. You will need to leave your ID with the team until the equipment is returned. 

How can I get a replacement key?

Yes, our team can replace a lost or broken key but there will be a charge for this. 

How do I report a maintenance issue?

Maintenance issues can be reported via the Collegiate Portal under the log maintenance section. If it is an emergency please contact the reception or security team.