[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT - CHECK IT'S ON THE LIST OF THINGS THEY DO BELOW]

[1a IF SOMETHING THEY DON'T DO]

Sorry, but we don't provide that legal service.

[1b IF SOMETHING THEY DO]

OK. So I can get a member of the team to contact you to discuss your situation further, could I take your name, email address and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. Could you also confirm your location too please?

[VISITOR CONFIRMS LOCATION - THEY MUST BE IN ENGLAND OR WALES]

Thanks. We'll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

[2 IF THE VISITOR IS INTERESTED IN CONVEYANCING (BUYING/SELLING A HOUSE)]

So I can get a member of the team to contact you with a quote, could I take your name, email address and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. Could you also confirm the location and value of the property too please?

[VISITOR CONFIRMS LOCATION (THEY MUST BE IN ENGLAND OR WALES) AND PROPERTY VALUE]

Thanks. We'll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

THINGS THEY DO:

FOR INDIVIDUALS

Dispute Resolution and Litigation

Employment Law for Employees

Family Law

Medical Negligence

Personal Injury

Personal Insolvency

Residential Conveyancing

Wills, Tax, Trusts and Probate

FOR BUSINESS

Commercial Property

Corporate and Commercial Law

Corporate Recovery and Insolvency

Dispute Resolution and Litigation

Employment Law Advice For Employers

Healthcare

Intellectual Property

International

THINGS THEY DON'T DO:

TBC