[RATHER THAN ASAP, PLEASE SAY 'AS SOON AS WE CAN']

[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT - CHECK THE DO & DON'T DO LIST BELOW!]

[IF ON THE DON'T DO LIST]

Unfortunately this isn't an area of law we can help you with.

[IF ON THE DO LIST]

OK, we can help with this. So I can get a member of the team to contact you for an initial consultation, could I take your name, email address and telephone number?

[IF ASKING ABOUT NOTARY.]

we do carry out notarial work for international documents.

OK, it is possible that our notarial team can assist with this. So I can get a member to contact you, could I take your name, email address and telephone number?

[FAMILY LAW]

Please can I take your name, email address and phone number to arrange for a member of our Family Team to give you a call. They will find out how you would prefer to meet, give you an idea of what you can expect to pay for a first consultation and give you some dates for the team’s availability. 

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We will respond as soon as we can.

[VISITOR SAYS THANKS/CONFIRMS]

If the visitor has given an email address, please use the 'You're welcome' canned message.

You’re welcome. Thanks for visiting!

THINGS WE DO

PERSONAL:

Employment

Family (including children and overseas travel)

Personal Injury- (EXCEPT WHIPLASH CLAIMS)

Medical Negligence

Wills and Estate Administration

Buying and Selling Your Home

Lease Extensions

Dispute Resolution

Disputed Wills, Trusts, Probate and Powers of Attorney

Notarial (solicitor witnessing and signing a document) Services (can notarise VISAs applications for immigration, but can't help with application/immigration)

Bankruptcy & Insolvency

Professional Negligence

BUSINESS:

Corporate

Commercial

Commercial Property

Commercial Litigation

Employment

Insolvency

Notarial Services

THINGS WE DON'T DO

Immigration matters (VISA applications, etc)

Crime/criminal

Whiplash claims