Centre for Men's Health FAQs - Melu > Script
Script steps

[MAKE SURE YOU DON'T PASTE MORE THAN 255 CHARACTERS INTO THE 'SUBJECT' FIELD WHEN RAISING]


[VISITOR STARTS CHAT]


Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?


[VISITOR STATES REQUIREMENT/ISSUE/TREATMENT]


[1. IF ISSUE ISN'T LISTED BELOW - SEE END OF THIS ARTICLE]

Thanks, I would need to ask one of the team to confirm whether this is something we're able to help with. If I could take your name, email address and telephone number, we'll be in touch asap.


[VISITOR GIVES DETAILS]


Thanks [VISITOR FIRST NAME]. Could you also tell me your age too please?


[IF UNDER 30 YEARS OLD]


We're currently not able to assist anyone under 30, so wouldn't be able to help on this occasion, sorry.


[IF OVER 30 YEARS OLD]


Should you decide to progress to an appointment, our clinics are based in Manchester and London and you would need to be able to attend in person. Would this be OK with you?


[IF NO]


In that case we won't be able to help you on this occasion I'm afraid, as we will need to meet with you at one of our clinics. If you’ve not done so yet our self-test questionnaire is something we’d recommend you take to learn more about any symptoms you may be experiencing - https://www.centreformenshealth.co.uk/mens-health-services/self-test-questionnaire.


[IF YES]


[IF NOT ALREADY KNOWN]

That's great. Which clinic would you want to attend?


[VISITOR CONFIRMS CLINIC]


Ok great. Also, as we’re a private clinic and not offering treatment on the NHS, would this be OK?


[IF NO]


In that case we won't be able to help you on this occasion I'm afraid, as our services are chargeable. Sorry about that. If you’ve not done so yet our self-test questionnaire is something we’d recommend you take to learn more about any symptoms you may be experiencing -  https://www.centreformenshealth.co.uk/mens-health-services/self-test-questionnaire.


[IF YES]


Thanks. If I could take your name, email address and telephone number, someone from the team will be in touch asap.


[VISITOR GIVES DETAILS]


Thanks [VISITOR FIRST NAME] . The team will be in touch to arrange a telephone appointment with one of our staff. Is there a good time for them to call to arrange this?


[VISITOR STATES PREFERRED TIME]


Thanks [VISITOR FIRST NAME]. We'll be in touch.


[VISITOR SAYS THANKS/CONFIRMS]


You’re welcome. Thanks for visiting!


[2. IF ISSUE IS LISTED BELOW - SEE END OF THIS ARTICLE]


Would you like to speak to a member of our team as they can provide information on our services such as the blood test and appointment process for our clinics, as well as the pricing?


[IF NO]


Ok, in that case do have a look around the site and let me know if you'd like to book a call to get further advice. If you’ve not done so yet, our self-test questionnaire is something we’d recommend you take to learn more. https://www.centreformenshealth.co.uk/mens-health-services/self-test-questionnaire.


[IF YES]


Excellent. Before going further please could I ask your first name so I know who I’m chatting with?


[VISITOR GIVES NAME]


Thanks [VISITOR FIRST NAME]. Could I also take your age?


[IF UNDER 30 YEARS OLD]


We're currently not able to assist anyone under 30, so wouldn't be able to help on this occasion, sorry.


[IF OVER 30 YEARS OLD]


Should you decide to progress to an appointment, our clinics are based in Manchester and London and you would need to be able to attend in person. Would this be OK with you?


[IF NO]


In that case we won't be able to help you on this occasion I'm afraid, as we will need to meet with you at one of our clinics. If you’ve not done so yet our self-test questionnaire is something we’d recommend you take to learn more about any symptoms you may be experiencing - https://www.centreformenshealth.co.uk/mens-health-services/self-test-questionnaire.


[IF YES]


[IF NOT ALREADY KNOWN]


That's great. Which clinic would you want to attend?


[VISITOR CONFIRMS CLINIC]


Ok great. Also, as we’re a private clinic and not offering treatment on the NHS, would this be OK?


[IF NO]


In that case we won't be able to help you on this occasion I'm afraid, as our services are chargeable. Sorry about that. If you’ve not done so yet our self-test questionnaire is something we’d recommend you take to learn more about any symptoms you may be experiencing -  https://www.centreformenshealth.co.uk/mens-health-services/self-test-questionnaire.


[IF YES - CHECK YOU ALREADY HAVE THEIR FIRST NAME]


Thanks. If I could take your last name, email address and telephone number, someone from the team will be in touch asap.


[VISITOR GIVES DETAILS]


Thanks [VISITOR FIRST NAME]. The team will be in touch to arrange a telephone appointment with one of our staff. Is there a good time for them to call to arrange this?


[VISITOR STATES PREFERRED TIME]


Thanks [VISITOR FIRST NAME]. We'll be in touch.


[VISITOR SAYS THANKS/CONFIRMS]


You’re welcome. Thanks for visiting!



LIST OF ISSUES/TREATMENTS COVERED

Low Testosterone
Testosterone deficiency syndrome
Testosterone Replacement Therapy (TRT) - except cases below
Andrology
Erectile dysfunction
Prostate concerns
Men's sexual and general health

LIST OF ISSUES/TREATMENTS NOT COVERED

Human Growth Hormone
TRT for transgender visitors
Curvature Correction
Testosterone gel or TRT for penis enlargement
Female hormones/treatment for females
Sexually transmitted diseases (STDs / STIs)
Low sperm count
Fertility issues
Peyronie's disease
Shockwave therapy