Script steps

Cannot help with sunroofs


[VISITOR STARTS CHAT]


Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?


[VISITOR STATES REQUIREMENT]

IF IT IS FABRIC DAMAGE/ SOMETHING THEY MAY NOT BE ABLE TO HELP WITH (NOT SUNROOFS) STILL TAKE DETAILS


Thanks for your message, we will be more than happy to help you with this. So I can get a member of our experienced team to contact you to discuss the issue with your car further, could I take your name, email address, telephone and car registration number?


[VISITOR GIVES NAME & CONTACT DETAILS]


Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.


[VISITOR SAYS THANKS/CONFIRMS]


You’re welcome. Thanks for chatting with us today!




Services offered:

  • We offer expert roof repairs
  • Fix leaks
  • Restore roof seals
  • Prevent future issues.
  • Boot related issues
  • Re-bond rear screen to fabric

Still take details for:

  • Anything other than sunroof problems.