[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT - IF HOUSING MATTERS, DON'T TAKE DETAILS (SEE BELOW)]

[IF HOUSING MATTERS - advice for landlords, advice for tenants, landlord and tenant disputes or homelessness]

Thank you for your message. For this enquiry, we will need to take some further information over the phone. Please call our office between 9-5 on 01392 256854 and a colleague will take some further details.

[FOR ANYTHING ELSE, INCLUDING BUYING/SELLING HOUSE/ RENTER RIGHTS BILL (CONVEYANCING)]

OK. So I can get a member of the team to contact you, could I take your name, email address and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. Can I just ask how you heard about us?

[VISITOR STATES ANSWER]

Thanks for confirming. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

Services offered:

Disputes and Claims including:

• Personal Injury (Accident at work, accident on the road, accident in a public place)
• contesting a will 
• making an inheritance claim
• Landlord and Tenant disputes (Housing answer)

Estate Planning

Family Law

Housing

Property

TOLATA (Trusts of Land and Appointment of Trustees Act)

Renters Rights Bill 

Cannot help with:

• Criminal law
• Boundary disputes
• Debt problems/Insolvency
• Immigration
• Medical/clinical negligence
• Consumer disputes
• Parking tickets
• Fines
• 'Bought a car now having problems'
• Benefit claims
• Employment issues
• Child maintenance
• Historic abuse
• Discrimination
• Defamation of character/abuse on internet
• Intellectual property
• Human rights
• Starting a business
• Closing down a business
• Dispute Resolution for a business