If you're not sure what the visitor question is related to, check the glossary article!

[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT - MAKE SURE THEY WANT ORTHODONTICS AND NOT REGULAR DENTISTRY - SEE LIST BELOW]

OK. Can you tell me if you're an existing patient?

[IF YES - EXISTING PATIENT]

Thanks. I'll get a member of the team to contact you to discuss this. If I could take your name, email address and telephone number, we'll be in touch asap.

[IF NO - NOT EXISTING PATIENT]

Thanks for confirming. I can get a member of the team to contact you to arrange a complimentary consultation. If I could take your name, email address and telephone number, we'll be in touch asap.

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

SERVICES THEY PROVIDE (ORTHODONTICS)

Orthodontists are dentists that specialize in the alignment of teeth, and provide services related to:

Misaligned (crooked) teeth

Fitting of braces

Crowded teeth

Overbite

Underbite

SERVICES THEY DON'T PROVIDE (DENTISTRY)

Dentists typically encourage good oral hygiene and provide services related to:

Tooth decay

Tooth ache/pain

Root canals

Gum disease

Fillings

Crowns

Bridges

Veneers

Teeth whitening