[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT]

Can you tell me more about the job you are looking to get done?

[VISITOR GIVES INFORMATION ON JOB]

Thanks for confirming your requirements. So I can get this booked in, can I take your name, email address, telephone number and postcode?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch within one working day.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

[DOES NOT WANT TO BOOK OR WANTS MORE INFORMATION] 

OK, we can help you with this. So I can get a member of the team to contact you to discuss this further, could I take your name, email address, postcode and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch within one working day.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

Services offered:

Electrics

Heating

Plumbing

Carpentry

Painting and Decorating

Skilled Handyman 

Window Cleaning

Home Refurbishments

Services not offered:

TBC