Thanks for confirming that you are an existing client. So I can get a member of the team to contact you to discuss this further, could I take your name, email address, postcode and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch within one working day.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!