[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT]

[1. IF INTERESTED IN VIEWING A PROPERTY TO BUY - MAKE SURE YOU KNOW THE PROPERTY THEY ARE INTERESTED IN!]

OK, that's great! I can get a member of the team to contact you to arrange a viewing. If I take your name, email address and telephone number, we'll be in touch asap.

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

[2. IF INTERESTED IN SELLING THEIR PROPERTY]

OK, we'd love to help you sell your property! So I can get a member of the team to contact you to arrange a valuation, could I take your name, email address and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks. Could you also tell me the size and location of your property?

[VISITOR GIVES SIZE & LOCATION]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

[3. IF INTERESTED IN MORE INFORMATION]

So I can get a member of the team to contact you, could I take your name, email address and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!