Script steps

[VISITOR STATES REQUIREMENT - CHECK IT IS SOMETHING WE DO!]

Yes, we can help.

[PAUSE 10 SECONDS]

[IF NOT ALREADY CLEAR] Can you tell me a little more about your case, please?

[VISITOR GIVES DETAILS]

Thanks. So I can get a member of the team to contact you and discuss your case further, can I take your name, email address and telephone number?

[VISITOR GIVES DETAILS]

Thanks [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

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