[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME] (A real Person!). Can I help you with anything today?

[VISITOR STATES REQUIREMENT]

OK, would you like to book an appointment now?

[IF YES]

Great! Which of our locations is best for you - Manchester, Liverpool or Altrincham? We can also offer a remote service if these aren't convenient.

[USE CALENDLY LINK SCRIPT KB ARTICLE BASED ON LOCATION]

[IF NO]

OK, no problem. If I could take your name, email address and telephone number, someone from the team will be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!