[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT - CHECK IT’S SOMETHING WE DO]

Yes, we can try and help you with this. Can you tell me a little more about your enquiry?

[VISITOR GIVES DETAILS]

Thank you for providing this information. So we can arrange an initial telephone consultation with one of our experienced team to discuss your situation further, could I take your name, email address and telephone number? [NOW ARRANGE TIME VIA CALENDLY]

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for providing me with your details, [VISITOR FIRST NAME]. The call is booked for you. You should receive an email confirming your consultation.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

[IF VISITOR IS EXISTING CLIENT/ DOES NOT WANT TO BOOK A CALL]

I can get a member of the team to contact you to assist you further, can I take your name, email address and phone number?

[VISITOR GIVES DETAILS]

Thanks for providing me with your details, [VISITOR FIRST NAME], the team will be in touch within one working day!

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

Can help with:

• Divorce
• Separation
• Children
• Divorce finances
• Nuptial Agreements
• Cohabitation
• Out of Court solutions
• Domestic Abuse

Cannot help with:

• Wills
• Probate
• Lasting powers of attorney
• Adoption or special guardian orders