[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT/TREATMENT/DENTAL ISSUE]

OK, are you an existing patient?

[IF YES]

Thanks. You can book an appointment online here - https://www.balsallcommondental.com/contact/book-an-appointment/, or alternatively I can get a member of the team to contact you if you'd prefer?

[RAISE AS A CLIENT LEAD IF YOU TAKE DETAILS]

[IF NOT AN EXISTING PATIENT]

OK. You can book an appointment online here - https://www.balsallcommondental.com/contact/book-an-appointment/, or alternatively I can get a member of the team to contact you if you'd prefer?

[IF THEY WANT TO BE CONTACTED - VISITOR GIVES NAME & CONTACT DETAILS]

Thanks [VISITOR FIRST NAME]. Could you also confirm where you are located? We cover Birmingham, Coventry, Solihull and Warwickshire.

[VISITOR CONFIRMS LOCATION]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!